Return Policy

Eligibility

You can find whether a product is eligible for return, exchange, or cancellation in the product details at the time of purchase.
Please note : we are unable to accept returns, cancellations, or exchanges of

• special orders;
• items modified by customer request;
• final sale items; or
• items identified as non-returnable, non-exchangeable, or non-cancellable in the product details at the time of purchase. Shipping and handling fees, if any, are non-refundable.

Conditions Of Returns And Exchanges

In order for your return or exchange to be accepted, the item must be in its original unworn condition and include all original packaging and documentation (including certification, if certified). You must also include the return invoice which will be generated along with your return label. Any returns or exchanges showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return or exchange. Once we receive your item, our team will inspect your return or exchange within five business days of receipt and if approved, your refund will be processed. Refunds will typically be issued within five days of approval via the method of payment used for the original purchase.

Damaged or Missing Items

If your order arrives damaged, please refuse the shipment or e-mail us at [email protected] Claims for damaged or missing items must be reported within 2 business days of delivery. Please note we can’t take responsibility for lost or damaged return shipments.

Returns And Exchange Process

For items that qualify, return and exchange shipping is completely free. To start a return or exchange please e-mail us at [email protected] or go to the “Past Orders” section of your account to download your prepaid FedEx label. Once your label is created, you must drop off your package at a staffed FedEx location within your return window. Packages without a return shipping invoice or packages that were refused delivery will not be accepted for refund. Luvansh and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Please be sure to obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance. If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.

To Cancel Or Change An Order

We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. If your order has already shipped, please contact us to set up a merchandise return, if possible, once you have received the shipment.

Check Return Status

To check the status of your return please look at your account and click "Orders”. Once you’ve clicked “Orders”, you will be able to track the status of your return through the associated FedEx tracking number. Once Luvansh has received your package from FedEx, the status of your order will be changed from “processing” to “received”.